Training

Training for financial professionals and the staff of financial institutions

One of the key ingredients for a successful business is to provide proper training for the members of staff. If you are in the business of servicing customers, then you know that those who interact with customers are the ‘face’ and ‘voice’ of your organization, and therefore help to determine whether customers bring their business to your company.

While customer service skills are important, sounding confident and providing the right information is equally or even more so. Customers are hesitant to invest their retirement assets with a company, if the employees appear to be unfamiliar with the rules that govern their retirement plans.  

The old adage, “Knowledge is power” is true. It stands true therefore that a knowledgeable associate will feel empowered , and display confidence when communicating with your customers. This confidence will become apparent to customers, and increase the customer’s trust in your business.  The question then becomes, how do you ensure your employees develop the required level of expertise? This is where we come in. With more than ten years in the retirement plans field, which includes providing training and technical support to broker dealers , financial professionals and customer service associates, Appleby Retirement Consulting is qualified to assess your staff’s training needs, and provided customized retirement training solutions that will help to increase customer satisfaction.

We can provide training on the following topics:

• Basic, Intermediary and Advance training on:
• Traditional IRAs
• Roth IRAs
• SEP IRAs
• SIMPLE IRAs
• Any sub-topic of the above, including contributions, distributions, rollovers, tax withholding, tax reporting and compliance

• Basic Training on:

• Profit Sharing Plans
• Money Purchase Pension Plans
• 401(k) plans, including SIMPLE 401(k) plans
• Individual (k)/Solo (k) Plans
• Any sub-topic of the above, including contributions, distributions, rollovers, tax withholding, tax reporting, and operational compliance.

Training Mediums

Training can be provided VIA the following mediums:

Teleconference:  Attendees will be able to dial into the teleconference from any location, by using a toll free number and PIN. We will send the material to trainees VIA E-Mail in advance of the scheduled training timeframe. The material will include detailed information on the training topics. In some cases, PowerPoint documents will be provided in addition to the reference manual.

Webinar: Attendees will be able to log into a designated website, and view the reference manual along with the trainer. Copies of the reference manual and any other related documentation will also be sent to the attendees VIA E-Mail in advance of the scheduled training timeframe. Attendees will also be able to dial into the session from any location, by using a toll free number and PIN.

Onsite: We will conduct the training at a location designated by you. Reference manuals will be provided VIA E-Mail. We will let you know in advance whether any technology or training aids are required.

If you are interested in discussing your training needs with us, please contact us by completing the form located here.